Refund policy
Returns & Refunds
At OROPA we want you to love your jewelry. Every piece is made to order and inspected before it ships, but if something arrives wrong, we'll make it right.
What we accept returns for
We offer a free replacement or store credit if your item arrives:
- Damaged in transit
- With a manufacturing defect
- Incorrect (you received the wrong item from what you ordered)
What we can't accept returns for
Because each piece is made to order, we're unable to accept returns or offer refunds for:
- A change of mind (buyer's remorse)
- Ordering the wrong size or style
- An item not matching personal expectations (color, look in person, etc.)
- General dissatisfaction that isn't quality-related
- Incorrect or incomplete shipping address provided at checkout
How to start a claim
If your item arrived damaged, defective, or incorrect, contact us within 14 days of delivery.
- Step 1: Take a clear photo. Photograph the issue in good lighting, showing the damage or defect clearly, the item in its packaging if possible, and any packaging damage.
- Step 2: Email us. Send your photos to client@oropahouse.com and include your order number, a description of the issue, and the photo(s).
- Step 3: We'll resolve it. Our team will reply within 2–3 business days. Once your claim is approved, you'll choose a replacement shipped to you at no cost, or a refund to your payment method. Approved replacements typically ship within 1–3 business days of approval.
Exchanges & size changes
We don't offer exchanges for a wrong size, different style, or color preference. If you ordered the wrong size, please place a new order for the correct item.
Wrong or damaged item — what happens next
Send us a photo and your order number, and we'll arrange a replacement shipped directly to you. We'll keep you updated with tracking once it's on the way.
Questions?
Email client@oropahouse.com with your order number and we'll be glad to help. We typically respond within 2–3 business days.